Frequently Asked
Questions.

Standard production is 5 to 7 business days after proof approval, payment, and merchandise receipt. Larger or more complex orders may take longer. Visit our Live Production Times page for real-time averages by method.

Yes. Orders requiring multiple imprint methods (Screen Print AND Embroidery, for example) can take up to 10 business days. Final timing depends on quantity, garment count, and overall complexity.

3pm CT, Monday through Friday. Approvals received after 3pm CT will be entered the next business day.

Rush timelines start after proof approval and payment, not when the order was entered. Plan your rush around when you can lock in approval and payment.

Not always. Rush capacity depends on current production load. Always confirm rush availability with your sales rep before quoting a rush turnaround to your client.

Merchandise must arrive 3 business days before the scheduled print date. For every day past that deadline, we add one day of production.

Yes. Visit our Live Production Times page for real-time averages by method, plus a built-in production planner that calculates your ship-by and approval-by dates.

Through our Client Portal 1-Hour Quote tool. We do not give quotes over the phone. The portal captures everything we need so nothing gets missed in translation.

Within one business hour for portal-submitted quotes. That is the 1-Hour Quote promise.

Yes. Quick-Quote Pro lets you build pricing on the fly for standard jobs. Save quotes, download as PDF, and reference our training video to get up to speed fast.

Complex art revisions are billed at $50 per hour with a 1-hour minimum. Most standard adjustments fall within the included scope of your order.

15% off print and setup on orders decorated with your own company logo. Must be noted on the PO. Decoration must be your company logo only, not sponsored or co-branded apparel.

Yes. A 3% processing fee applies to all credit card orders.

SanMar (PSST Program), S&S Activewear, and Cutter & Buck (Share Ship). Ship eligible items through any of these three and your inbound freight is on us.

Yes, on Level 1 items (under 0.56 lbs per item) on orders over $100, up to $200 in shipping value. Continental US only. Excludes Hawaii, Alaska, and US territories.

Yes. UPS Shipping Insurance is included up to $100 per package at no charge. Additional insurance is available upon written request with the declared value, billed through UPS and paid by the client.

No. You can provide your own UPS or FedEx account at any time. We always recommend comparing your shipping cost to our table before deciding.

Yes, but only on orders shipped through our Free Inbound Shipping Partners (SanMar PSST, S&S Activewear, Cutter & Buck). For those orders, we automatically track inbound shipments and resolve any count discrepancies with the vendor directly on your behalf, which saves on average 1.5 days of production time.

Spoilage runs 2 to 3% depending on order size. On screen print orders, we let you send in up to 5 additional garments per size, and we'll print those at no charge to help cover any risk of spoilage.

Yes. Sizes vary dramatically between youth and adult apparel, so we recommend a minimum of 2 different sets of screen sizes to keep the imprint proportionally correct on every garment.

We use a polyester-specific underbase designed to block dye migration. For tougher garments like camo, we use a grey or poly underbase for an additional fee. Dark blues, reds, maroons, greens, and blacks are the most vulnerable colors.

We do not screen print on double-lined items, such as nylon jackets with two layers. For those, DTF is typically the better method.

Our receiving department counts apparel in order of importance based on due dates and age of order. If we run into any count issues, we'll reach out immediately. Any delay in response could extend production time.

Every order ships in double-wall boxes with professional printing on all four panels. Inside, every box gets a protective liner to prevent water damage and a UV-coated Thank You card to protect apparel from box cutters. We close with strong Kraft tape reinforced with fiberglass yarns. Real packaging, not reused supplier boxes.

No. Boxes display a generic "Custom Apparel Ready to Wear" stamp on all four panels, never the HTG logo. Your end client never sees us. Ever.

Yes, automatically. Orders with 5 or more boxes get labels on each box showing size and quantity inside. Free, every time.

Promotional product distributors and resellers only. HTG is contract-only and trade-exclusive. We never sell to end clients, ever.

Submit our Contract Access application through the Apply button below. Once approved, you'll receive your Client Portal credentials so you can quote, order, and track everything in one place.

Your account hub. Place orders, run quotes, view artwork proofs, see real-time job tracking, view live decoration photos as they upload, and access your invoices. All in one place.

No. We never contact your client. Our boxes carry no HTG branding. Our role stays invisible. Your relationship stays yours.

Yes. Every active account has a dedicated rep who knows your business, your jobs, and your timelines. One person, not a queue.

We require .AI, .CDR, .PDF, or .EPS files that are not bitmap embedded images. If you are supplying a raster image, it should be saved as a .TIFF or .PSD for one color, or a .PSD document with layers for multi-color images whenever possible.

All raster images must be set to size needed for printing at 300 dpi. Convert all text to outlines or curves before submitting. Files that require additional work may be billed at $50 per hour with a 1-hour minimum.

No. We require print-ready artwork from the client. What we do provide are mockups and proof sheets so you can confirm exactly how the imprint will look before we hit the press.

DTF Applied to Apparel: Maximum imprint area of 15" wide x 19" tall.

DTF Transfers Only: Up to 22" wide x unlimited length. Transfer-only orders are placed through HTGTransfers.com.